We are committed to safeguarding the privacy of our website visitors and service users.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
In this policy, “we”, “us” and “our” refer to Denise Pearse trading as Whyplay. For more information about us, see Section 12.
(1) What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us;
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and
(e) any other information that you choose to send to us.
(2) What information do we collect?
If you purchase a product from us (e.g. an ebook), then for tax compliance purposes (in particular EU VAT compliance) we may be required to record your location (country and zip/postal code), IP address (including a geographical lookup of your IP address), email address and name. We collect and use this information for tax compliance and internal accounting purposes. We may also use your name, email address and purchasing history which you supply when purchasing a product from us for marketing and other purposes as set forth in section (4) ‘Using your personal information’ below.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security.
We will use the persistent cookies to: enable our website to recognise you when you visit; and keep track of your preferences in relation to your use of our website.
Advertising and social media cookies – including tracking cookies
We allow third-party companies to serve ads and/or collect certain anonymous information when you visit our web site. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other Web sites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or third party web beacon to collect this information. To learn more about this behavioural advertising practice or to opt-out of this type of advertising, you can visit networkadvertising.org.
Advertising cookies enable third-party ad vendors to serve ads to you based on your visit to this website and/or other websites on the Internet.
You can opt out of some third-party vendors’ uses of cookies for personalized advertising by visiting www.aboutads.info.
List of advertising providers
How to disable cookies
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
For more information about cookies, please visit www.allaboutcookies.org
Privacy mode or “private browsing” or “incognito mode”, is a privacy feature in some web browsers to disable browsing history and the web cache. This may allow you to browse the Web without storing local data that could be retrieved at a later date. For further information, see: https://www.wikihow.com/Activate-Incognito-Mode
(4) Using your personal data
We may use your personal data to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested (for further details see subsection below entitled ‘Marketing emails’);
(h) send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;
(k) keep the website secure and prevent fraud; and
(l) verify compliance with the terms and conditions governing the use of the website.
Where you submit personal data for publication on our website, we will publish and otherwise use that data in accordance with the licence you grant to us.
We will not, without your express consent, provide your personal data to any third parties for the purpose of direct marketing.
administering and processing ebook purchases processed via our website; and
For details of how our ecommerce provider processes your personal data, please refer to: www.sendowl.com
If you purchase a product from us (e.g. a workshop, course or ebook), then for tax compliance purposes we may be required to record your location (country and zip/postal code), IP address (including a geographical lookup of your IP address), email address and name. We collect and use this information for tax compliance and internal accounting purposes.
We may send you marketing emails for products we offer or products we believe may be of interest to you (including products from third parties). In addition, some of our products and services are delivered to you (in whole or in part) via email (for example our email newsletters, certain downloads and certain courses and workshops).
In order to manage our email lists and comply with anti spam regulations, we or our email service providers (as listed below), may collect and monitor certain information, such as your: email address; IP address; subscription confirmation date and time; and subscription preferences, including opt-out preferences.
In order to determine what emails we send you, we may build and maintain a profile of you incorporating the following personal data:
your name, email address, IP address and location;
your social media activity and profiles;
your purchase history with us (including free products, such as downloadable printables);
interest you have shown in our products or services;
your engagement (e.g. email open rate) with emails we have sent you;
your website browsing data for our website(s);
other information you have supplied to us (such as your interest in certain subjects (for example, art and crafts) or product categories); and
other related metrics.
You can unsubscribe from such emails by clicking the unsubscribe link at the bottom of any such email you receive from us.
In addition, we may disclose your personal data:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal data where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal data.
(6) International data transfers
In this Section 6, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
Our service providers have facilities in the United States of America (USA). Transfers to the USA will be protected by appropriate safeguards, namely the use of standard data protection clauses or the EU-U.S. Privacy Shield Framework.
The hosting facilities for our website are situated in the USA. Transfers to the USA will be protected by appropriate safeguards, namely the use of standard data protection clauses or the EU-U.S. Privacy Shield Framework.
Information which you provide may be transferred to countries (including the United States) which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
(7) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal data.
We will store all the personal data you provide on secure (password and firewall protected) servers.
You acknowledge that the transmission of data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).
(8) Policy amendments
(9) Your rights
You may instruct us to provide you with any personal data we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal data to the extent permitted by law.
You may instruct us not to process your personal data for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal data for marketing purposes.
(10) Third party websites and affiliate links
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please refer to our disclosure page for further information.
(11) Updating information
Please let us know if the personal data which we hold about you needs to be corrected or updated.
(12) Our details
12.1 This website is owned and operated by Denise Pearse, trading as Whyplay.
12.2 You can contact me:
(a) by email:
(b) by post: 335 Deansbrook Road, Edgware, HA8 9DE